A Customized Performance Coaching Application for Spine & Pain Center in North America

Business Need

Enhancing the Productivity and Operational Efficiency

The client had a requirement to collate their segmented operations to a single platform which included building a single repository for learning purpose and a single platform for all the KPI’s.

Ignitho’s Approach

We built a mobile-first performance coaching application where they were able to measure various personas according to their KPIs to achieve performance and knowledge excellence. We delivered this unique solution through our proprietary delivery methodology IOIO (Ideate, Orchestrate, integrate, and Operate).

In Ideate, we collaborated with the customer and understood their business challenge to realize that some of their performance metrics were not reaching the different stakeholders and even those who had the visibility of performance metrics, didn’t know how to improve it.

Once we were able to understand the problem statement, in orchestrate & integrate stages, we created an MVP which was later developed to a fully-fledged performance coaching application through an innovation POD. Our POD was able to implement the idea into a successful product where the customer could measure the performance of the Pain centers in addition to an integrated e-learning platform to improve the measured performance.

In Operate, we continued to work on the application to bring more value to the customer by incorporating their needs like Credentialing status, referral trends of the providers, etc.

Benefits Delivered

  • Delivered a Mobile-First platform

  • No P1 & P2 defects

  • Did stakeholder analysis with 7 and more KPI

Client Speak

Why our customers love us

Rachel Panther

Business Support Director,
Oxford Innovation

Ian Price

Program Manager, P&H

Carl Walker

IT Director, BodyPower

Recognitions

Thought Leadership

Our authors

Jaideep Prabhu

Professor, University of Cambridge

John Monks

IT Leadership Roles, NYPD & HP

Alison Booth

IT Leadership Roles, Balfour Beatty, Allianz

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