Starting the digital journey towards increased operational efficiency through a scalable HR intranet and internal communications portal
The client is one of the leading UK wholesale distributors, with a multi-billion-pound turnover, a network of regional depots across the UK, and a fleet of thousands of vehicles which serve the majority of all UK retail outlets. The client was embarking on a journey of digital transformation for their HR system, under which they were seeking to leverage new technologies to optimise processes and drive efficiencies within the business. One of the first areas identified under this initiative was to build and migrate to a more robust and scalable intranet platform to manage its HR processes and internal communications, in line with the CEO’s vision for the business.
‘Colleagues’ at the client’s various locations across the UK had been using a rudimentary system, based on Microsoft Silverlight and COBOL, which they were increasingly finding difficult to navigate and use, besides lacking some of the capabilities they were looking for. This had led them to stop using this system and use paper-based processes instead.
This manual approach made relatively simple tasks very time-consuming and very labour intensive. It also meant these tasks lacked cohesion as they would be forgotten about when certain staff left and new ones joined. The client’s senior management decided that a new and rapidly developed HR management solution was required to tackle these issues, streamline HR processes, and improve workforce engagement.
The company’s aim was to use technologies to automate processes, provide remote mobile access to colleagues, and to improve engagement across the whole business, including remote depots and warehouses. Under one strand of the client’s ‘People and Communities’ initiative, the new intranet was not intended to be just a corporate communications tool, but also an interactive colleague community portal which would share information about CSR activities and fun events, and even provide colleagues with an area to buy and sell their possessions.
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