Thought Leadership from Industry Peers

How to Identify Top IT Services Companies for the mid-market in London, UK?

Roney Soloman | 19 March 2018

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Ignitho recently conducted a dipstick survey of over 100 CIO’s, business and IT leaders of mid-market and high-growth UK enterprises. We asked them to share their views on their biggest challenges in leveraging technology to their benefit, and how this translated into their challenges in identifying the top UK IT services companies, most suitable for their needs. The survey clearly highlights the fact the UK mid-market and high-growth enterprise segment is largely under-served by traditional IT services vendors, and yet seems to have challenges and needs no lesser than larger Tier-1 enterprises, whatever be their line of business. We discuss these findings in detail below.

The survey indicates that one of the biggest challenges for mid-market and high-growth UK enterprises is that of rapid turnaround times, to take a business or technology concept to solution delivery. The lack of a large budget upfront like in Tier-1 enterprises, as well as the lack of clear internal ownership sometimes, only further compounds that challenge for these mid-market and high-growth UK enterprises. There is a universal acknowledgement that the only way for them to meet these challenges is to find top IT services UK companies, whose delivery approach is fine-tuned for their unique needs, apart from having the appetite to start small, bring their “A Team” to the table, and scale alongside them as the needs evolved over time. The problem is where to find them!!!

If you are a UK CIO or IT Director looking for Rapid Application Development and Scalable Application Management, you may often struggle with getting attention from the typical “big boy” Tier-1 or even Tier-2 IT Services companies, and equally you may struggle to work with many of the boutique shops who lack the programme rigour and approach to quality standard like these big boys. This doesn’t mean that there aren’t any IT Services companies in the UK who fills this gap.

So what are the top things to look out for when looking to identify Top IT Services companies in the UK?

  • Focus on the mid-market and high-growth enterprise segment – Large-scale enterprise IT service providers often fail to adapt to the needs and unique challenges of mid-market and high-growth UK enterprises. Look out for top IT Services companies with a clear focus on your type and size of the enterprise, with an ability to deliver right-fit solutions with the same programme rigour and approach to top quality, without the engagement overheads of large enterprise software vendors.

For example, Ignitho’s co-founders have previously led business units for the likes of Accenture, Mindtree, Cognizant and HP, with an experience of delivering Scalable Application Management solutions for UK enterprises. Ignitho is uniquely placed to leverage this experience and that of Ignitho’s other senior professionals, who have joined the team from the likes of Capgemini and Infosys.

  • Fitment and credentials – Investigate whether the top IT Services companies you are seeking to engage with have worked with some of your counterparts in your industry, sector or geography. This will reduce the amount of time ‘getting to know your business/sector’.  Use independent third-party platforms to verify their client credentials. There’s a big difference between claiming something and having it independently verified. Validate the level of technical proficiency as well before you enter into an agreement.

For example, Ignitho, whose name is a composite of "igniting thought", has been recognised by Clutch and GoodFirms as a Top IT Services Firms for the Mid-market two years in a row (2018 and 2017). Industry analysts such as Bloor Research have also written feature articles about Ignitho’s disruptive new approach to IT Application Services for mid-market and high-growth enterprises, using Frugal Innovation methodologies.

  • Ability to start small - The UK CIOs, IT Directors and Programme Managers we surveyed tell us that their preference is to begin engaging with partners in a small way and see quick results within a limited budget and timeframe, before scaling up the engagement.

Ignitho already actively promotes this model and has an impressive, referenceable track record in it, having started some of our initial projects for budgets £50K, and sometimes as low as £10k to £20k. We can do this by optimally integrating our project/ programme management capability in London, our development capacity in Brighton and our Offshore Development Centre in Kochi, India.

  • Global delivery capability – A vendor having a sub-contracted or fully contracted local UK team will just not cut it for UK mid-market or high-growth enterprises. With multiple organisations involved or lack of accountability with contractors or sub-contractors, this will inevitably create issues over time. When identifying a partner, check on their local UK presence and development capacity. If this in place, validate their ability to keep development costs down by leveraging low-cost locations for box-standard code cutting and testing tasks.
     
  • Consistent delivery There is nothing more valuable than an IT services partner that can, and does, what they say they can do. The best way to validate the company’s ability to deliver is by giving them several short four- to eight-week engagements and see how they handle them. Look for consistency in the delivery over a few projects. If they are consistent, then they probably have quality and delivery embedded in their cultural DNA.

The above are only key highlights. If you are interested to know more on how to Identify a Top IT Services company for the mid-market and high-growth enterprise, please do connect with us here.

More about Ignitho

Ignitho Technologies is rapidly gaining recognition as a market leader in IT Application Services for mid-market and high-growth enterprises using Frugal Innovation methodologies - “the ability to do more with less” – developed in collaboration with a world-renowned though leader from the University of Cambridge. Ignitho specialises in Rapid Application Development and Scalable Application Management, with an optional ability to leverage Peer Guidance. Ignitho, whose name is a composite of "igniting thought", has been recognised by Clutch as a Top IT Services Company for the Mid-market in 2017. Industry analysts such as Bloor Research have also written feature articles about Ignitho’s disruptive new approach to IT services for mid-market and high-growth enterprises. Headquartered in the UK, Ignitho services its customers through its offices in London, UK, and San Jose, USA, and its development centres in Brighton, UK and Kochi, India.

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Roney Soloman Co-founder & Director - Client Services & Partnerships

Roney has been an early flagbearer of global outsourcing and offshoring since the late ‘90’s in the UK, European and US markets. Prior to Ignitho, he has successfully set up and managed disruptive business lines for the likes of Cognizant, Mindtree, NIIT Technologies and Accenture. As Executive Chairman, he leads Ignitho’s further expansion into key global markets and drives strategies around global partnerships and building IP in digital software products. Roney is recognised today as a leading advocate of Frugal Innovation for western enterprises, speaking on the subject regularly at conferences worldwide.

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